Bug#935586: thunderbird: Creation of IMAP folders fails without error message due to limit on the server

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Bug#935586: thunderbird: Creation of IMAP folders fails without error message due to limit on the server

Erik Brangs
Package: thunderbird
Version: 1:60.8.0-1~deb9u1
Severity: normal
Tags: upstream

Dear Maintainer,

I've tried to create a new folder on my IMAP GMX account using Thunderbird. I right-clicked on the accout and selected "New Folder...".

No new folder was created and no error message appeared. So I logged into the GMX web interface and tried to create the folder from there.

This failed with an error message that said I had reached the limit of folders for my account type.

I would expect Thunderbird to display a user-visible, understandable error message about the failure to create a folder. Currently, the creation simply fails silently.

-- System Information:
Debian Release: 9.9
  APT prefers oldstable-updates
  APT policy: (500, 'oldstable-updates'), (500, 'oldstable-debug'), (500, 'oldstable')
Architecture: amd64 (x86_64)
Foreign Architectures: i386

Kernel: Linux 4.19.0-0.bpo.5-amd64 (SMP w/4 CPU cores)
Locale: LANG=de_DE.utf8, LC_CTYPE=de_DE.utf8 (charmap=UTF-8), LANGUAGE=de_DE.utf8 (charmap=UTF-8)
Shell: /bin/sh linked to /bin/dash
Init: systemd (via /run/systemd/system)

Versions of packages thunderbird depends on:
ii  debianutils               4.8.1.1
ii  fontconfig                2.11.0-6.7+b1
ii  libatk1.0-0               2.22.0-1
ii  libc6                     2.24-11+deb9u4
ii  libcairo-gobject2         1.14.8-1
ii  libcairo2                 1.14.8-1
ii  libdbus-1-3               1.10.28-0+deb9u1
ii  libdbus-glib-1-2          0.108-2
ii  libevent-2.0-5            2.0.21-stable-3
ii  libffi6                   3.2.1-6
ii  libfontconfig1            2.11.0-6.7+b1
ii  libfreetype6              2.6.3-3.2
ii  libgcc1                   1:6.3.0-18+deb9u1
ii  libgdk-pixbuf2.0-0        2.36.5-2+deb9u2
ii  libglib2.0-0              2.50.3-2
ii  libgtk-3-0                3.22.11-1
ii  libgtk2.0-0               2.24.31-2
ii  libjsoncpp1               1.7.4-3
ii  libpango-1.0-0            1.40.5-1
ii  libstartup-notification0  0.12-4+b2
ii  libstdc++6                6.3.0-18+deb9u1
ii  libvpx4                   1.6.1-3+deb9u1
ii  libx11-6                  2:1.6.4-3+deb9u1
ii  libx11-xcb1               2:1.6.4-3+deb9u1
ii  libxcb-shm0               1.12-1
ii  libxcb1                   1.12-1
ii  libxext6                  2:1.3.3-1+b2
ii  libxrender1               1:0.9.10-1
ii  libxt6                    1:1.1.5-1
ii  psmisc                    22.21-2.1+b2
ii  x11-utils                 7.7+3+b1
ii  zlib1g                    1:1.2.8.dfsg-5

Versions of packages thunderbird recommends:
ii  hunspell-de-at [hunspell-dictionary]  20161207-1
ii  hunspell-de-ch [hunspell-dictionary]  20161207-1
ii  hunspell-de-de [hunspell-dictionary]  20161207-1
ii  hunspell-en-us [hunspell-dictionary]  20070829-7
ii  lightning                             1:60.8.0-1~deb9u1

Versions of packages thunderbird suggests:
ii  apparmor          2.11.0-3+deb9u2
ii  fonts-lyx         2.2.2-1
ii  libgssapi-krb5-2  1.15-1+deb9u1

-- no debconf information

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Bug#935586: thunderbird: Creation of IMAP folders fails without error message due to limit on the server

Carsten Schoenert
Hello Erik,

On 24.08.19 11:53, Erik Brangs wrote:

> I've tried to create a new folder on my IMAP GMX account using
> Thunderbird. I right-clicked on the accout and selected "New
> Folder...".>
> No new folder was created and no error message appeared. So I logged
> into the GMX web interface and tried to create the folder from
> there.>
> This failed with an error message that said I had reached the limit
> of folders for my account type.>
> I would expect Thunderbird to display a user-visible, understandable
> error message about the failure to create a folder. Currently, the
> creation simply fails silently.

as much I'd like to help here but there is nothing I or Debian can do here.
As you already has tagged this issue as upstream related your report
needs to get added into the Bugzilla database from Mozilla.

I suggest you file a new bug report there (if not something similar is
already opened there) and we can link the upstream report with this
Debian bug report. Otherwise you issue her will probably just bit rotting.

https://bugzilla.mozilla.org/enter_bug.cgi

--
Regards
Carsten